Shipping policy
At Koda & Co., we want to be upfront about how shipping actually works so there are no surprises.
Processing Time Orders are processed within 1–3 business days before they ship. You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping Costs We offer free shipping on every order, no minimum purchase required.
Delivery Times Because our products ship from different fulfillment locations, delivery times vary by item:
- Items shipping from a US warehouse typically arrive within 3–9 business days after processing.
- Items shipping internationally typically arrive within 1–3 weeks after processing, depending on customs processing in your destination country.
Each product page notes where that specific item ships from, so you know what to expect before you order.
Where We Ship Most of our products ship to both the United States and Canada. A small number of items are only available for shipment within the United States due to warehouse location — this is clearly marked on the product page for any item with this restriction, and our checkout will not allow an order for these items to be shipped to Canada.
Customs and Duties For internationally shipped packages, your order may occasionally be subject to customs inspection in your destination country. In the rare event this happens, you may be responsible for any applicable customs duties or import taxes assessed by your local customs office. This is not something we can predict or control, and is separate from the price you pay us.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Koda & Co. is not responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier first, then reach out to us and we'll do our best to assist.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. We are unable to guarantee changes once an order has been processed. Additional shipping charges may apply if a package is returned due to an incorrect address.
Multiple Shipments
If your order contains multiple items, they may ship separately from different fulfillment centers. You will receive tracking information for each shipment.
Order Tracking Once your order ships, you'll receive an email with your tracking number so you can follow its progress.
Questions If you have any questions about your order's shipping status, reach out to us at support@kodawell.com and we'll help track it down.