Refund policy

We want you and your pet to be happy with every order. Here's exactly how we handle it if something isn't right.

Arrived Damaged, Defective, or Incorrect?

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@kodawell.com within 30 days of delivery.

To help us resolve your claim as quickly as possible, please include:

• Your order number
• Clear photos or a short video showing the issue
• If available, photos or a video of the product and packaging as it arrived (including any visible shipping damage)

We may request additional information if needed to verify the claim.

Once your claim is approved, we'll gladly send a replacement or issue a full refund—whichever you prefer. In most cases, you won't need to return the item.

Change of Mind

Because our products are sourced and shipped directly from our fulfillment partners, we're unable to accept returns for change-of-mind purchases.

If something isn't working out for you or your pet, please reach out anyway—we're happy to see if there's a solution.

Refund Timing

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

Questions?

Reach out anytime at support@kodawell.com—we are here to help.